Refund & Cancellation Policy

Last updated: 26 October 2026 · Effective: 26 October 2026

Lined Press is sold as simple monthly plans that you can cancel at any time. This policy explains how cancelling works, when you can get your money back, and how to ask. It forms part of our Terms of Service.

1. How our plans are billed

• The Free plan costs nothing.
• The Creator ($9 per month) and Pro ($19 per month) plans are billed in advance, once a month, on the same day each month as your first payment. Applicable taxes may be added at checkout.
• Each payment covers one billing period: the month that starts on the day you are charged.
• Plans renew automatically until you cancel. We don’t offer annual plans or sell credits.
• Each plan includes a monthly allowance of new books: Free 1 written book and 1 notebook, Creator 15 written books, Pro 50 written books (notebooks are unlimited on paid plans). Unused allowance doesn’t carry over and isn’t refunded.

2. Cancelling a paid plan

• You can cancel at any time, for any reason, with no cancellation fee.
• Cancel from your account’s plan settings, or by emailing support@linedpress.com from the email address on your account with the subject “Cancel”. If you email us, we confirm the cancellation in writing.
• To avoid the next charge, cancel before your renewal date. A cancellation received on or after the renewal date applies to the following period, but you can still ask for a refund of the new charge under section 4.

3. What happens after you cancel

• You won’t be charged again.
• You keep everything in your paid plan until the end of the billing period you have already paid for.
• At the end of that period your account moves to the Free plan.
• Your saved books stay in your account, and files you have already downloaded are yours to keep and publish.
• You can subscribe again at any time.

4. When you can get a refund

We refund a subscription charge in full if both of these are true:

1. you ask for the refund within 7 days of the date of that charge; and
2. you have not downloaded a full book during the billing period that charge paid for.

This applies to your first payment and to every monthly renewal. When we refund a charge, your paid plan ends straight away, your account moves to the Free plan, and your subscription is cancelled unless you tell us otherwise.

5. What counts as a full book

A full book is a book whose full interior PDF you have downloaded from your account. It’s the same moment the book uses one place in your monthly allowance. These don’t count:

• watermarked previews in the studio;
• downloading a cover PDF;
• downloading again a book you had already downloaded in an earlier billing period;
• the cover template with guides;
• creating, editing, duplicating or deleting books in your account.

We use our download records to check eligibility. If you think our records are wrong, tell us and we will look into it.

6. When refunds aren’t available

• When you ask more than 7 days after the charge.
• When you have downloaded a full book during that billing period, because you have received the digital product you paid for.
• For the unused part of a month after you cancel (you keep your plan until the period ends instead).
• When an account was suspended or closed for breaking our Terms of Service, for example for abuse or fraud.
• For taxes or fees charged by your bank, such as currency conversion fees, which we don’t receive.

Billing mistakes are always refunded (section 8), and nothing in this section limits your legal rights (section 16).

7. Examples

8. Billing mistakes

If you were charged by mistake, for example twice for the same period, after you had cancelled in time, or the wrong amount, we refund the mistaken amount in full, whenever you tell us. Please contact us as soon as you notice.

9. Upgrades and downgrades

• Upgrading (for example from Creator to Pro) applies straight away. You may be charged the difference for the rest of the current billing period. The 7-day refund rule applies to that extra charge in the same way.
• Downgrading takes effect at the end of the current billing period. We don’t refund the difference for the rest of the period.

10. Failed payments

If a renewal payment fails, we or Dodo Payments may retry it over a few days. If it still fails, your account moves to the Free plan until a payment succeeds. Your saved books are not deleted, and you won’t be charged for a period you didn’t have access to.

11. How to ask for a refund

1. Email support@linedpress.com from the email address on your Lined Press account, with the subject “Refund”.
2. Include the date and amount of the charge, and, if you can, the invoice or order number from your receipt.
3. We reply within 2 business days to confirm whether the refund is approved. If we need more information, we’ll ask.

You can also contact Dodo Payments about an order through the link in your receipt; they will check with us before refunding.

12. How refunds are paid

• Approved refunds go back to the original payment method. We can’t refund to a different card or account.
• Refunds include any tax charged on the refunded amount.
• Refunds are usually sent within 2 business days of approval. Your bank or card issuer may then take 5–10 business days to show it on your statement.
• The refund appears on your statement with a name starting DODOPAY, like the original charge.

13. Dodo Payments, our Merchant of Record

Our order process is conducted by our online reseller and Merchant of Record, Dodo Payments (dodopayments.com), which also handles order-related inquiries and returns. Dodo Payments processes your payment, issues your invoice and sends refunds. Its Buyer Terms also apply. Where Dodo Payments’ terms give you more rights than this policy, you keep those rights.

14. Disputes and chargebacks

If something has gone wrong, please contact us before opening a dispute or chargeback with your bank. We can usually fix the problem, or refund you, faster than a bank dispute. If a chargeback is opened, we may pause the account involved until it is resolved. Your saved books are not deleted.

15. If we end the service

If we stop offering Lined Press or a paid plan, or close your account for reasons that are not your fault, we refund the unused part of your current billing period, worked out by day.

16. Your legal rights

This policy doesn’t affect any rights you have under consumer protection laws that apply to you, including India’s Consumer Protection Act, 2019 and, if you live in the EU or UK, local consumer law. If you live in the EU or UK, you agree when you start a paid plan that the service begins straight away, so the statutory 14-day withdrawal right for digital content may no longer apply once you download a full book. Our 7-day refund rule applies in addition to any rights the law gives you.

17. The Free plan

The Free plan costs nothing, so there is nothing to cancel or refund. You can stop using it at any time and ask us to delete your account.

18. Changes to this policy

We may update this policy. Changes apply to charges made after the new version takes effect, never to charges you have already paid. If a change is significant, we will update the date at the top and tell signed-in users before it takes effect.

19. Contact

Lined Press · Intersans Design Pvt Ltd, Vadodara, India
Email: support@linedpress.com
We reply within 2 business days.